Contact Us
18+ only. Gambling can be addictive. Please play responsibly and only stake what you can afford to lose. Free, confidential help is available from the National Gambling Helpline on 0808 8020 133 and at begambleaware.org.Our support team is here to help, whether you have a question about your Account, a payment, a bonus or our safer gambling tools. The fastest way to reach us is live chat, which is open around the clock and available from any page of the Site and the app.
Support channels
| Channel | How to reach us | Availability | Language |
|---|---|---|---|
| Live chat | Click the chat icon on any page or in the app | 24/7 | English |
| [email protected] | 24/7 | English | |
| Help Centre | Search the FAQs and guides on the Site | Always available | English |
| Post | Jupiter Gaming Limited, 9 Bond Street, Jersey JE2 3NP | Business Days | English |
We do not offer telephone support. Live chat and email give you a written record of your conversation with us, and they are the quickest ways to get an answer.
You can also use the contact form on this page. Please give us your name, the email address on your Account, a subject and your message. Never send your password or full card number in a message. We will never ask for them.
Response times
| Channel | Typical reply time | Notes |
|---|---|---|
| Live chat | Under 2 minutes | Fastest option |
| 2–6 hours | Replies are sent 24/7 | |
| Complaints | Acknowledged within 2 Business Days | Final response aimed within 14 days |
Specialist contacts
| Subject | Use for | |
|---|---|---|
| General support | [email protected] | Accounts, payments, bonuses, safer gambling tools |
| Complaints | [email protected] | Formal complaints |
| Data protection | [email protected] | Access, deletion and other data requests |
| Security | [email protected] | Suspected unauthorised access or vulnerabilities |
| Partnerships | [email protected] | Affiliate and business enquiries |
Complaints and dispute resolution
We want to put things right. If you are not happy, start with live chat. If we cannot resolve it, send a written complaint to [email protected] or post it to Complaints, Jupiter Gaming Limited, 9 Bond Street, Jersey JE2 3NP. Please include your name, the email address on your Account, what happened, and any dates, amounts or screenshots.
We will acknowledge your complaint within 2 Business Days and aim to send a final response within 14 days. If you are not satisfied, or your complaint is not resolved within 8 weeks, you can refer it free of charge to an independent alternative dispute resolution (ADR) provider approved by the UK Gambling Commission. We will give you the ADR provider’s details in our final response. Our Terms of Use explain the full process.
Company and licensing details
| Brand | Mr Luck Casino (zenatspot.com) |
| Operator | Jupiter Gaming Limited |
| Address | 9 Bond Street, Jersey JE2 3NP |
| Regulator | UK Gambling Commission |
| Licence number | 053646-R-330652-009 |
Mr Luck Casino is licensed and regulated by the UK Gambling Commission. You can check our licence on the Commission’s public register at gamblingcommission.gov.uk.
Need help with your gambling?
If gambling is causing you or someone close to you worry, please talk to us through live chat or at [email protected], and we can help you set limits, take a break or self-exclude. You can also visit our Responsible Gambling page, or call the free National Gambling Helpline on 0808 8020 133 (24 hours a day) or visit begambleaware.org.